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California Office of the Patient Advocate
“I received the highest quality of care from Jessica Alvarez and Brian White during my referral process. This was a sensitive appointment and they both showed me compassion and great customer service. They both went above and beyond. Thank you!”
“Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. ”
“After several disappointing attempts to see a neurologist in my local area, we decided to call Sansum Clinic. Right away they got me an appointment and started all the necessary tests. Because we are from out of town, a four hour drive one way, I was seen and had a couple of tests done the same day! Here I had waited months to get this done by a doctor just down my street. Wonderful doctors and very pleasant staff.”
“Dr. Stuart Segal was very professional and kind. He was thorough in reviewing my medical history and examination. Dr. Segal took the extra time to explain the disease process of arthritis and the possible best choices of treatment available to me. He also completely answered every question that I presented to him. I left his office feeling extremely confident of his professional expertise. He made me feel as if he was not only concerned about me as a patient, but as a human being as well.”
“Joey Jaramillo and the Pesetas Pharmacy are rock stars! They are on top of all of their orders. All of my prescriptions arrive on time. If I ever have any issues, they are resolved immediately. Everyone is so friendly, efficient, and dedicated. Joey is fantastic and has the most amazing customer service I have ever experienced. Thanks so much to Joey and the Pesetas Pharmacy staff for all their hard work and dedication!”